Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once your approval is confirmed, we will initiate your refund, and the credited amount will be returned to your credit card or original payment method automatically within a specified timeframe.
Late or missing refunds
We understand it’s frustrating to wait for a refund. While we process them promptly, it can sometimes take banks a few extra days to complete the transaction.
To help speed things up, we suggest:
-
Contacting your bank or card issuer. They often have the most up-to-date information on pending transactions and can tell you exactly when the funds will be available.
If they have no record of the refund, please let us know right away at accounts@comfortablegoods.co.uk. We’ll look into it on our end to ensure everything is sorted.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@comfortablegoods.co.uk and send your item to:
HENDAL LANE STORE
7 HENDAL LANE,
WAKEFIELD,
WEST YORKSHIRE,
WF2 7QR
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
HENDAL LANE STORE
7 HENDAL LANE,
WAKEFIELD,
WEST YORKSHIRE,
WF2 7QR
You are responsible for covering your own return shipping costs unless the item is defective and/or faulty. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
When you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@comfortablegoods.co.uk for questions related to refunds and returns.